Shipping policy

At Elabria, we are committed to providing a simple and convenient shipping experience for our customers across the United Kingdom.

1. Shipping Destination

We currently ship to addresses within the United Kingdom.

At this time, we do not offer shipping to international destinations.

2. Free Shipping

We offer free standard shipping on eligible orders shipped within the United Kingdom.

There are no standard shipping charges added to eligible orders at checkout.

3. Order Processing Time

Orders are generally processed within 1–2 business days after the order is successfully placed.

Processing includes order verification, preparation, and fulfillment.

Orders placed on weekends or holidays may begin processing on the next business day.

4. Delivery Time

After your order has been processed, standard shipping generally takes approximately 4–8 business days.

The estimated total delivery timeframe, including processing, is approximately:

5–10 business days.

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.

5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for tracking information to become active after the shipping confirmation is issued.

6. Shipping Delays

Although we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes of delays include:

  • Severe weather
  • Carrier delays
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Other circumstances beyond our control

If your order is delayed beyond the estimated delivery timeframe, please contact us at support@elabria.shop and we will assist you.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that your shipping information is incorrect, contact us as soon as possible at:

support@elabria.shop

We will make reasonable efforts to update the address before the order is processed or shipped. However, we cannot guarantee that an address can be changed after fulfillment has begun.

8. Lost or Missing Packages

If tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

If you still cannot locate the package, contact us at support@elabria.shop with your order number and tracking information.

We will review the shipment details and help determine the appropriate next steps.

9. Damaged Packages

If your order arrives visibly damaged, please contact us at support@elabria.shop as soon as possible.

Please provide your order number and clear photographs of the damaged package and product when requested.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Multiple Products in One Order

If an order contains multiple products, items may occasionally arrive in separate packages depending on product availability, fulfillment location, or shipping method.

You may therefore receive separate tracking numbers for different items from the same order.

11. Delivery Address

Elabria is not responsible for delays or delivery problems caused by an incorrect, incomplete, or undeliverable address provided by the customer.

Please carefully review your shipping information before completing your purchase.

12. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Email: support@elabria.shop
Phone: +44 7868 201941
Business Address: 28 Swindon Cl, Seven Kings, Ilford IG3 8BQ, UK