❓ Frequently Asked Questions (FAQ)

At Elabria, we want your shopping experience to be smooth and worry-free. Below are answers to some of the most common questions our customers ask.

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🛍️ 1. What types of products do you offer?

We carry a wide variety of high-quality products, including:

🍎 Fresh produce (Bodysuit)

We continue expanding our catalog so you can find both everyday essentials and unique specialty items in one place.

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🚚 2. Is shipping really free?

Yes! We proudly offer FREE nationwide shipping across the United Kingdom.

✔ No hidden fees
✔ No minimum purchase required

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⏱️ 3. How long does delivery take?

📦 Standard shipping time: 6–10 business days

📧 Once your order ships, you’ll receive an email with a tracking number so you can follow your package.

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💰 4. Are prices inclusive of taxes and shipping?

🧾 Taxes: Product prices include applicable sales tax where required by law.
🚚 Shipping: Always FREE, regardless of order size or weight.

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🔄 5. What’s the return and refund policy?

We offer a 30-day return policy on eligible items.

📩 To request a return, contact: info@elabria.shop

Return requirements:

📦 Item must be unused
🏷️ Original packaging included
🧾 Proof of purchase required

Once approved, you will receive a prepaid return shipping label.

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📮 6. Who covers return shipping costs?

✔ Our responsibility:
If the item is damaged, defective, or incorrect, we cover return shipping.

👤 Customer responsibility:
If the return is due to ordering the wrong item, size, or color, the customer covers return shipping.

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🔒 7. What personal data do you collect?

When you shop with France, we may collect:

👤 Basic details (name, email, phone number, shipping address)
💳 Payment information (securely processed by payment partners)
📊 Browsing activity using cookies and analytics tools

This helps us process orders and improve your experience.

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🛡️ 8. Can I opt out of data sharing?

Yes. You can opt out of certain marketing or data-sharing activities at any time.

📄 See the “Your Privacy Choices” section of our Privacy Policy for instructions.

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🍪 9. Are cookies and tracking tools used?

Yes, like most online stores we use cookies to:

🛒 Remember items in your cart
🎯 Personalize your shopping experience
📊 Improve site performance
📢 Run analytics and marketing campaigns

You can disable cookies in your browser settings if you prefer.

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📦 10. How do I track my order?

Tracking your order is easy:

1️⃣ Visit the Track Your Order page on our website
2️⃣ Enter your order number and email address
3️⃣ View real-time shipping updates

📧 We will also send tracking updates by email once your order ships.

Contact Information

Business Name: Elabria
 Address: 28 Swindon Cl, Seven Kings, Ilford IG3 8BQ, UK
Phone: +44 78 682 01941
Email: info@elabria.shop
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)